Do you operate a centrally controlled field service, with technicians or field experts, or serve the last mile of the supply chain? Do you have highly dynamic and complex scheduling and routing requirements? Do your dispatchers need several hours a day to plan field routes and tours? Do some of these still require manual planning?

If you recognise these practices are hindering your efficiency and growth, we are pleased to present software solutions from FLS for service and field service. FLS – FAST LEAN SMART is a sister company of portatour® within the Solvares Group, and the technology leader in the field of fully automated appointment and tour planning of centrally planned field service resources. This article illustrates why companies should optimise field service resource planning with FLS and the long-term untapped potential you can realise.

Continue reading →

Do you work in field sales and try your best to visit your customers regularly? Do you often spend hours planning your routes? When there is a impromptu change of plans, it is sometimes difficult for you to react quickly? Do you sometimes wish you could adapt your schedule to your current situation at the push of a button?

If you answered yes to any of the questions above, then portatour® is the right tool for you. Thanks to portatour® – your personal route planner for field service – you can use your time effectively, plan dynamically and flexibly, maintain an overview and thus increase customer satisfaction. Read on to find out the 12 reasons why portatour® is indispensable for field sales.

Continue reading →

A new leading provider for computer-aided route planning and resource optimization featuring the highest European quality standards has emerged – and portatour® is an integral part of it.

Solvares Group GmbH headquartered in Germany is the new corporate umbrella for the three companies impactit GmbH (portatour®), Fast Lean Smart (FLS) GmbH and Städtler Logistik GmbH & Co. KG.

The joint product portfolio serves to optimize the entire business value chain – from field sales (portatour®) to trucking logistics (Städtler) all the way through real-time service fleet control (FLS). The focus at all times will be on intelligent resource optimization through best-of-breed solutions.

All three companies will remain independent but gain in strength by exploiting synergies in R&D, sales and marketing.

portatour® customers can therefore expect new and interesting product extensions. For example, automatic territory planning and optimization integrated into portatour® is already under development with the support of the our new partner companies.

We are excited about our bright future together.

Are you in HR and hiring new field sales reps? Are you looking for a way to more effectively onboard them and make them effective members of the sales department? Then read on.

Continue reading →

Here we go – the route planning project for your field sales force is about to start. In this article you will find information on how to prepare your customer data so that your project is a complete success right from the start. Take a look at these additional valuable tips on the successful introduction of portatour®.

The routes  generated by portatour® can only be as good as the data you import. If you do a good job here, you will benefit from the word go and your colleagues will be happy to work with portatour®. This means that the right customers are visited, no customer is ever forgotten, more customer visits per day are achieved and less time is spent in the car.

Continue reading →

Does the works council of your company ask questions about portatour®, and are you unsure regarding any of the points it brings up? Read on for assistance with frequently asked questions from the works council.

portatour® is first and foremost a tool for field service staff. Automatic route planning immensely simplifies daily work in field service. This is because daily work with portatour® means:

• Less effort for route planning: one push of a button does the trick!
• Support in achieving goals (number of visits, turnover,…)
• Better visibility of territory and customers
• More time for customer visits
• Less mileage on the road
• More free time in the evening and/or weekend

Continue reading →

Are you wondering how you can use your existing data in portatour® for route planning? The following article spells out the various interfaces and functions that you can use to import and export your data to and from portatour®. Continue reading →

Are you a sales manager or responsible for managing your company’s field service?  Do you want to gain effective and efficient oversight of your team? Do you want to know at any given time what’s happening outside in the field?

With a portatour® Company Account, you get a professional sales oversight tool and can thus implement your sales strategy consistently. As management, you define the goals of sales calls, create guidelines for the structure and scope of call reports, and determine the rules for accessing customer data.

Read on to find out more on how to reach your goals with a portatour® Route Planner Company Account.

Continue reading →

A constant matter of dispute in customer relationship management is the question if customer calls should be prescheduled or not…

Of course there is no universally valid answer. Below you may find arguments for and against scheduled appointments with customers, which are to be considered when deciding on the right approach for your business.

Continue reading →

In this guideline we have summarized the important aspects of “appointments with customers” for field reps and give you some advice to take along for your B2B customer calls.

Why?

If a pre-scheduled appointment is reasonalbe for field reps or not depends on various factors like the sector, the planned duration of the appointment, the number of customer calls per day, etc. Please read our article “Pre-schedule customer appointments – STOP or GO for a field force?” to find out on what to pay particular attention in this respect.

Continue reading →