Does the works council of your company ask questions about portatour®, and are you unsure regarding any of the points it brings up? Read on for assistance with frequently asked questions from the works council.

portatour® is first and foremost a tool for field service staff. Automatic route planning immensely simplifies daily work in field service. This is because daily work with portatour® means:

• Less effort for route planning: one push of a button does the trick!
• Support in achieving goals (number of visits, turnover,…)
• Better visibility of territory and customers
• More time for customer visits
• Less mileage on the road
• More free time in the evening and/or weekend

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Are you wondering how you can use your existing data in portatour® for route planning? The following article spells out the various interfaces and functions that you can use to import and export your data to and from portatour®. Continue reading →

Are you a sales manager or responsible for managing your company’s field service?  Do you want to gain effective and efficient oversight of your team? Do you want to know at any given time what’s happening outside in the field?

With a portatour® Company Account, you get a professional sales oversight tool and can thus implement your sales strategy consistently. As management, you define the goals of sales calls, create guidelines for the structure and scope of call reports, and determine the rules for accessing customer data.

Read on to find out more on how to reach your goals with a portatour® Route Planner Company Account.

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In this guideline we have summarized the important aspects of “appointments with customers” for field reps and give you some advice to take along for your B2B customer calls.

Why?

If a pre-scheduled appointment is reasonalbe for field reps or not depends on various factors like the sector, the planned duration of the appointment, the number of customer calls per day, etc. Please read our article “Pre-schedule customer appointments – STOP or GO for a field force?” to find out on what to pay particular attention in this respect.

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A constant matter of dispute in customer relationship management is the question if customer calls should be prescheduled or not…

Of course there is no universally valid answer. Below you may find arguments for and against scheduled appointments with customers, which are to be considered when deciding on the right approach for your business.

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Have you always asked yourself which customers your field reps visit and where? Are you interested in visualizing your field reps’ call reports on a map and possibly analyzing them together with other key indicators? The new Power Map feature of Excel 2013 and Power Pivot for data analysis is able to create even complex visualizations. The following article will give you step-by-step instructions for the setup. For this purpose we use call reports entered into the portatour® field rep software which can be directly imported into Excel and updated at the push of a button.

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