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REMMERS and the portatour® route planner

Two additional sales calls per day and a 20% reduction in mileage thanks to automatic route planning

Success Story

Annual performance with portatour®

per sales rep

400 additional sales calls
8,000 miles saved
20% lower fuel costs
Norbert Neundorf

Integration into the daily routine went without a hitch. Our field reps view portatour® as a great help in organizing their working day.

Norbert Neundorf,
Sales Manager Wood Coatings and Paints

Sales management is quite simply convinced by the system’s user-friendliness combined with improved efficiency in the field sales team.

Bernd Eilers,
CRM Project Manager
Bernd Eilers

About Remmers

The Remmers Group was founded by Bernhard Remmers in 1949, and is still an independent family-owned company today. The company specializes in the manufacture of chemical construction products, wood paints and coatings, and industrial lacquers, and employs around 1,600 highly qualified experts.

The Remmers field sales team works on the front line. The personal relationships that they maintain with customers are the lynchpin of the whole business relationship, so the field sales representatives play one of the most important roles in the company. Bernhard Remmers himself was always conscious of that. His maxim was: “If my sales force is doing well then so am I.”

Why automatic route planning?

Maintaining such close ties requires structured sales route planning and regular contact. Because in larger territories in particular, it is easy for customers to fall off the radar here and there. Remmers already started using portatour® on a small scale back in 2013. But after rolling out SAP C4C as its new CRM system in 2016/2017, the company opted for a C4C-integrated sales route planner as part of the package. So the portatour® project was put on ice.

However, the new route planner lacked the range of features that the field sales team was familiar with from portatour®. Consequently, Remmers decided to go back to working with portatour®.

This decision received firm backing from the company’s field sales representatives, especially those who had enjoyed working with portatour® before.

Norbert Neundorf, Sales Manager Wood Coatings and Paints

The portatour® relaunch

At the end of 2020, Remmers, portatour®, and an external service provider began setting up automatic data exchange between SAP C4C and portatour® via the API. With the technology in place, the relaunch kicked off with a smaller group. After an acclimatization phase over the first few weeks, the field sales team was productively on the road with portatour®.

During the rollout we did a two-week road show in Germany, giving half-day introductory training workshops in the various sales regions. Every single team member was brought right up to speed with the new tool.

Bernd Eilers, CRM Project Manager

Day-to-day field sales with portatour®

portatour® made the field sales team’s daily working life easier. They can now get a proposed sales route for several weeks at the touch of a button. The route plan factors in pre-agreed customer meetings, then fills the gaps with suggested calls to customers whose locations are a good fit for the route, and who are due for another call based on specified intervals. The support that portatour® provides has been very well-received by the team – even those who usually struggle with technical and digital tools.

Any initial distrust of sales calls proposed by an artificial intelligence evaporated very quickly, because portatour® saves you time and mileage in meeting your own and management targets, and helps you optimize your daily itinerary. It even takes account of the latest traffic.

Bernd Eilers, CRM Project Manager

portatour® has also made it easier to document post-call reports. Many users take advantage of their smartphone to dictate a report right after the call. This means they no longer have to think about it, but also know exactly where to pick up at their next meeting with that customer. The tedium of working through all that when they get back home is a thing of the past.

portatour® is a real time saver when it comes to arranging customer calls based on certain criteria. In just a few clicks, your required target groups are set up and efficiently scheduled for the coming weeks.

The majority of Remmers’ field sales representatives are now working with portatour®, and their feedback says it all: “portatour® is clearly organized, easy to use, and great to work with.”

Successful results

On average across the team, portatour® enables Remmers’ representatives to make two additional customer calls per day, because the system takes care of route planning and reporting that would otherwise have to be done in the evening. This frees up about an extra half day each week, which is now spent with customers.

Time is something that you cannot buy or turn back, so saving time is crucial.

Norbert Neundorf, Sales Manager Wood Coatings and Paints

The system also delivered big savings in terms of mileage.

portatour® reduced my annual mileage by 20% and permanently cut it from 39,000 to 31,000. At the same time, it increased my sales because I am calling on the right customers.

Norbert Neundorf, Sales Manager Wood Coatings and Paints

portatour® is saving Remmers around 20% in fuel costs, one repair shop visit per company car per year, and a summer tire set per 3–4 year vehicle leasing term.

Start saving time and boosting your sales today.

*Full version. No credit card required. Automatic termination.

beren brechtel
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Pretty great hoping they offer some discounts because it is a bit pricey but the product is excellent mabye just a little less off the monthly bill.

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Clint Mallum
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This is an amazing appication but it's a bit costly.

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Murray Godden
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The best system Sales and Marketing could ever purchase for hitting those execution goals, been using it for over 6yrs and would be totally lost with out it.

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Snap-on Tools Ingo Schmidt
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I'm totally satisfied

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judith bonnemaison
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Really practical. I'm in the trial version but I will definitely buy the full version

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Steffen Lis
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It makes work enormously easier. The route is planned super quickly. You can create reports and tasks.

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Giovanni Casciello
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Practically perfect application. 🔝👍

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Steffen Ohlendorf
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Top.

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Ralf Kron
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Best route planning app I've ever used!

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Adrian von Gunten
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Great program, use it briefly for Corona-related delivery services in dozens of towns. I was able to do more with the trial version. Too expensive in the short term, probably ok in the long term.

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Frank Burek
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Relaxed route planning!

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Maik Donner
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I've been using it for years and don't want to be without it anymore

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Carsten Conrad
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Great software, you just need more time to test it. Or you have top customer data from the start...

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Philippe SAUNIER
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Just awesome ! Time saving, savings, optimization, efficiency, performance... No hassle. The only downside is the cost but after all it's money.

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Julien Buffetrille
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Really powerful application! Everything is configurable, customer support is assured and nothing can escape your notice. Your customers will thank you! Save time on the road thanks to intelligent route calculation! Well done !

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Alberto Abbiati
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Excellent, intuitive and very practical.

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Google Play user
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This app has made my life so much easier and better. It has good customer tracking and reporting. And the customer service support is amazingly awsome.

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Google Play user
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Nothing to say, complete top

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Google Play user
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Excellent tool helping to maximise customer contact time.

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Google Play user
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Does what I want. Excellent

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Google Play user
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perfect for field service

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Google Play user
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"Very satisfied
I can recommend this app to any field service"

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Google Play user
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Help me organize my week! Excellent tool!

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Google Play user
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So far so good excellent customer service

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Google Play user
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Great App!!!!

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Google Play user
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Very good app

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Google Play user
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Very satisfied, can recommend this app for every field service

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Google Play user
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One of the best apps of its kind! Many thanks to the developers, it helps me a lot professionally!!

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Google Play user
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Great app for field sales force

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Google Play user
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great program for route planning

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Google Play user
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"Route planning
It's a great program that provides me with excellent support in the field."

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Google Play user
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Great app for reps

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Google Play user
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Top Service

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Google Play user
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Works very well!

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Google Play user
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Extremely useful, ergonomic and complete.

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