portatour® has helped us to massively increase our efficiency and optimize customers.
Bastian Beneke,
Head of Sales
chic.mic is an innovative supplier of home accessories and lifestyle items with a particular specialization in sustainable products. For 12 years now, the company has been designing high-quality stainless steel bottles, to-go cups and lunch boxes, among other things. Particularly noteworthy is the company's own design department in Bad Nauheim, which is constantly working on creative and appealing concepts. chic.mic's commitment to sustainability, such as the use of recycled stainless steel, underlines the company's commitment to environmentally friendly products.
Bastian Beneke is Sales Manager for Germany and Austria. He leads an experienced team of 8 field reps who support customers in areas such as bookstores, concept stores, garden centers and even pharmacies. The company's focus is on customers and the constant expansion of the product portfolio.
Before the introduction of portatour®, route planning at chic.mic was organized using a simple Excel solution. This led to a lack of overview and structural weaknesses. The field reps often had to plan on their own, which led to inefficient routes, rallies and even neglected customers. The lack of a centralized system made it difficult for sales management to keep track of customers and sales statistics.
With the implementation of portatour®, chic.mic was able to ensure seamless customer service and eliminate structural deficits. The automated route planning not only helped to increase efficiency, but also uncovered optimization potential, such as irregular customer calls and suboptimal sales patterns.
portatour® has helped us to massively increase our efficiency and optimize customers.
Bastian Beneke, Head of Sales
The implementation of portatour® went remarkably smooth for chic.mic. Two targeted training sessions by experts from portatour® ensured that both sales management and field reps were able to quickly integrate the tool into their day-to-day work. New employees in particular, who started directly with portatour®, benefited from the system's clear structure and high user-friendliness level.
The initial skepticism of some long-standing field service professionals quickly gave way to an understanding and appreciation of the clearly visible advantages of portatour®. Today, the software is an indispensable part of work processes and has become so well established that the application is intuitive and self-evident.
We used to have rallies, today we plan efficient routes - that saves time and nerves.
Bastian Beneke, Head of Sales
One fact that chic.mic is very pleased with is the high user-friendliness of portatour®. A key advantage is the intuitive operation, which enables employees to plan their routes efficiently and save time and resources in the process.
Sales management also benefits from the clarity of the tool, which allows direct access to customers and sales statistics. The clear structure has minimized sources of error and significantly increased efficiency in day-to-day business. Even complex tasks, such as the definition of call intervals, can be implemented easily, which makes work processes much easier.
Skepticism towards new things is normal at the beginning, but portatour® quickly convinced everyone with the visible results.
Bastian Beneke, Head of Sales
The integrated map of portatour® is particularly popular, providing quick orientation and an overview of surrounding customers. This function is not only used for route planning, but also to view sales data directly on site. In addition, the filter and selection function enables a detailed analysis of customers.
This was previously not possible with existing systems such as SAP or the company's own ordering app. portatour® has also significantly improved reporting. Every customer call is documented promptly, which has made tracking and new customer acquisition much more efficient.
Without portatour®, we would never have been able to acquire new customers so successfully.
Bastian Beneke, Head of Sales
portatour® has established itself at chic.mic as an indispensable tool that has sustainably improved day-to-day sales. The optimized routes and the resulting time savings enable more intensive customer care and more efficient resource planning.
Skepticism towards innovations was transformed into enthusiasm by the visible results. chic.mic plans to further expand the use of portatour® in order to maintain sales efficiency at the highest level in the future. The automated suggestions for reactivating inactive customers and the intuitive user interface have not only made the work of field reps easier, but have also enabled sales management to make targeted decisions.
I always have two monitors in front of me and the one on the right always shows portatour®. This gives me an excellent overview at all times.
Bastian Beneke, Head of Sales
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