We saved between 15 to 18% on our mileage driven , coupled with a huge positive impact on time saving as a result of focused planned routes and the logging of the same.
Pieter Niemand,
MIWA National Director
We would sit on a Friday and basically plan the next week, to decide which customers we were going to see. To plan it properly, you also needed to go back to the call reports and read through them all.
Peter von Mosseveld, Associational Rep Eastern Region
portatour® is very easy to work with. I think anybody who is not even tech-inclined can use the tool.
Madoda Sonwabo, Associational Rep Johannesburg
The portatour® after-sales and support service is excellent. Even though portatour® is a SaaS-solution, we shaped and customised the tool to fit our specific use-case. And it worked for us like a charm.
Pieter Niemand, MIWA National Director
You have all you need to know on your phone now, no need to slip into the office and get everything planned and printed out anymore. We now have a lot more time on our hands for retaining and recruiting members.
Brione Schoeman, Associational Rep Western Region
Arriving prepared leaves a very professional impression on customers. They feel appreciated and listened to. This intangible value is so important - a good image defined by trust and a high-quality service. The customer needs to experience the benefits of being a member to RMI, and with portatour®, we can deliver excellent service.
Pieter Niemand, MIWA National Director
An additional challenge in South Africa is the frequent power cuts. Before portatour®, the reps were often interrupted in their work and had to wait for their head-office servers to go online again before continuing working.portatour® clusters the customers intelligently onto an optimised route. That way, more visits are possible because it gives you all the directions and details in real time. No more googling and typing in addresses anymore. That made life quite easy on the road for us and saves us about 15 minutes between each and every visit.
Prinola Govender, Associational Rep KZN Region
portatour® was also key for MIWA during the challenging times when Covid-19 broke out. The pandemic had a huge impact on business activities at RMI.However, now with portatour®, any time is tea time, name it, I’ve got the information in my hand, on my phone. This also helps us a lot, because we are still able to provide services to any members who are looking for a referral, for workshops, etc.
Marcia Modiba, Associational Rep Northern Region
We have adapted very well to the challenging Covid-19 situation. portatour® as our route planner and CRM system, has been, and still is, assisting us in a great way to be relevant and supportive to our member base. portatour® is our online 24/7 Personal Assistant in the field.
Pieter Niemand, MIWA National Director
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