SONAX sales representatives like working with portatour® because they can reschedule flexibly on the road and the software is very user-friendly. What more could a sales manager ask for?
Florian Behmer,
Sales Management Assistant
Route planning software was thus introduced - but not yet portatour®. This represented a small improvement. But the solution was not flexible and could not react to unforeseen events common in daily field service. Unexpectedly changed appointments disrupted the entire schedule for the week. Nearby customers were not taken into account. For Florian Behmer, based on his 27 years of field service experience, it was clear: SONAX must continue to search for a solution that could cope with the daily bump and grind of field service. A customer who calls should not unleash planning chaos, but rather should be dynamically scheduled right away. Following the end of the contract with the old route planning system, the time had come. Florian Behmer, in his role as assistant to the sales leadership, created an overview of the top providers. portatour® met all selection criteria: dynamic, user-friendly route-planning software that could be fully integrated into the main data system, Microsoft Dynamics CRM. Excellent customer references spoke in favor of portatour® and thus made the decision very easy.I always detested route planning during my time in the field. You come home on Friday evening and then sit for at least four or five hours to create a reasonable itinerary. The first customer call on Monday would then mess up the entire schedule, so I had to start all over again.
Florian Behmer, Sales Management Assistant
During the pilot phase, portatour® was installed in the production Dynamics CRM system. It was essential to work with real data, to get to know the configuration options and to put the synchronization between both systems through its paces.I thought the option of starting on a smaller scale was very good. We didn't want to throw anyone in at the deep end, but rather take the feedback from the test group into account and learn from it for the rollout.
Nadine Anspacher, CRM Support
People are creatures of habit. If you have to win over more than 50 sales representatives regarding a new way route planning, then everything stands or falls on the user-friendliness of the system and good training.
Florian Behmer, Sales Management Assistant
Sales management also benefits from portatour® thanks to greater transparency and shorter communication lines. Numerous analysis options also provide a useful basis for developing new sales strategies. The first-class support provided by the portatour® team is very much appreciated by all SONAX employees.In the gas station sector, the sales staff is responsible both for implementing the store concepts and for setting up the car washes. The beauty of portatour® is that they can schedule their three or four store appointments in the calendar and also react flexibly during the day if an urgent problem at a car wash arises.
Florian Behmer, Sales Management Assistant
At portatour® I have a designated contact person and always have the feeling that I am being listened to. Every one of our requests is always answered within the shortest possible time.
Florian Behmer, Sales Management Assistant
SONAX attaches great importance to employee satisfaction and honest feedback from the field service team. In an anonymous questionnaire, actual satisfaction with portatour® was surveyed both quantitatively and qualitatively. The answers speak for themselves:I see the advantages of portatour® above all in getting people off the street and into more stores. Because that's where we can earn money as a company and it follows that the sales force also benefits.
Florian Behmer, Sales Management Assistant
portatour® is a professional route-planning system that the field representatives enjoy working with. What more could you ask for? We have found a great partner in portatour®.
Florian Behmer, Sales Management Assistant
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