ATKO is a family business founded by Willie Auld and currently run by him and his two sons Gary and Brendan. The organization commenced trading in 2013 and is based in Antrim, Northern Ireland. The company primarily distributes trade and DIY products through DIY stores and building suppliers throughout Ireland. ATKO is strongly committed to using technology to make its operations smarter and more efficient and is constantly looking for innovative solutions to improve its business processes.
Why automated route planning?
Like many other companies, ATKO faces the challenge of optimizing route planning for its field reps. ATKO works mainly in personal contact with its customers and prospective customers. The use of Google Maps was inefficient and often led to significant problems such as missed customer calls and a general lack of optimized sales routes."So we needed a solution," explains Brendan Auld. "We were looking for an automated solution that would streamline our route planning and ensure that all customers get their visits, and ultimately increase the amount of visits that our sales staff can handle."
We were looking for an automated solution that would streamline our route planning and increase the amount of visits.
Why did you choose portatour®?
The introduction of portatour® at ATKO revolutionized the approach to route planning. portatour® integrates seamlessly with the company's CRM system and uses customer data to create optimized routes for field reps throughout Ireland. This not only simplifies the planning process, but also increases the efficiency and effectiveness of sales work. Since implementing portatour®, ATKO has achieved remarkable improvements in its sales force processes.One of the most important results is the complete elimination of forgotten and a significant reduction in missed customer calls: "portatour® is able to automatically suggest routes based on various parameters. "This has saved us a significant amount of time, enabling sales staff to convert an extra day in the office into a day in the field each week," says Brendan.
portatour® has saved us a considerable amount of time, allowing us to convert one office day into a field service day every week.
Get started in just 15 minutes
ATKO finds portatour® to be extremely user-friendly: "Our new employees, regardless of their previous experience with any kind of route planning, only need 15 - 20 minutes to familiarize themselves with the software. This significantly shortens the training period and enables the new employees to become productive immediately." Another notable benefit is the ability of portatour® to improve the work-life balance of the ATKO sales team."By allowing our sales representatives to set parameters for their working hours and personal preferences, portatour® ensures that their schedules are optimized not only for business efficiency, but also for personal needs. This is particularly beneficial for employees with families who need to balance their work commitments with their personal and family lives."
The implementation of portatour®
The introduction into ATKO's day-to-day business was quick and uncomplicated. Thanks to the well-maintained data in the CRM system, the integration of portatour® went smoothly. The software reduced the time required for planning from a whole day to just one hour. This significant reduction in planning time has allowed ATKO sales staff to focus more on customer contacts and less on administrative tasks."The support from portatour® during the familiarization phase was commendable." ATKO opted for a phased training approach, using the software for a month before meeting again to clarify any issues. This method ensured that the sales team could use the software effectively and resolve any issues under the guidance of the portatour® experts.
Our new employees, regardless of their previous experience, only need 15 - 20 minutes to familiarize themselves with the software.
The reporting has improved
portatour® has given ATKO the flexibility to take into account various specific conditions, such as business hours, frequency of visits and preferred visiting days. This ensures that the customer calls are individually optimized and that no details or appointments are overlooked or forgotten."portatour® has provided us with robust reporting tools that give us a comprehensive insight into the activities of our field reps without burdening them with additional reporting tasks. This feature enables better monitoring by management and ensures that sales strategies are implemented effectively."
portatour® has equipped us with robust reporting tools that provide comprehensive insight into the activities of our field reps.
Conclusion
In summary, portatour® has been a decisive factor for ATKO in transforming its sales processes through improved route planning and increased efficiency. The software has not only increased the amount of customer calls, but has also improved the overall satisfaction of the sales team and managers. With portatour®, ATKO has taken a significant step towards achieving its business goals and maintaining a competitive edge in the home improvement industry.
This is an amazing appication but it's a bit costly.
Murray Godden
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The best system Sales and Marketing could ever purchase for hitting those execution goals, been using it for over 6yrs and would be totally lost with out it.
beren brechtel
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Pretty great hoping they offer some discounts because it is a bit pricey but the product is excellent mabye just a little less off the monthly bill.
Snap-on Tools Ingo Schmidt
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I'm totally satisfied
Marvin Heiß
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Very easy to handle
Maik Donner
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I've been using it for years and don't want to be without it anymore
judith bonnemaison
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Really practical. I'm in the trial version but I will definitely buy the full version
Alberto Abbiati
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Excellent, intuitive and very practical.
Frank Burek
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Relaxed route planning!
Ralf Kron
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Best route planning app I've ever used!
Instalador Sur 2
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Very good app! 100% recommended.
Julien Buffetrille
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Really powerful application! Everything is configurable, customer support is assured and nothing can escape your notice. Your customers will thank you! Save time on the road thanks to intelligent route calculation! Well done !
Carsten Conrad
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Great software, you just need more time to test it. Or you have top customer data from the start...
Giovanni Casciello
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Practically perfect application. 🔝👍
Cyril VIEILLY
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the tool is extremely effective, as are those who ensure its marketing and user monitoring! the interface and functionalities have been designed pragmatically and the settings allow you to organize your time according to all commercial priorities and logistical constraints! special mention to P.
Adrian von Gunten
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Great program, use it briefly for Corona-related delivery services in dozens of towns. I was able to do more with the trial version. Too expensive in the short term, probably ok in the long term.
Tobias Grasmeier
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Excellent service, we've been using it for years
Steffen Ohlendorf
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Top.
Steffen Lis
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It makes work enormously easier. The route is planned super quickly. You can create reports and tasks.
Philippe SAUNIER
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Just awesome ! Time saving, savings, optimization, efficiency, performance... No hassle. The only downside is the cost but after all it's money.
Alberto Bertamino
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unique
Google Play user
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Very good app
Google Play user
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Very satisfied, can recommend this app for every field service
Google Play user
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This app has made my life so much easier and better. It has good customer tracking and reporting. And the customer service support is amazingly awsome.
Google Play user
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Great App!!!!
Google Play user
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Works very well!
Google Play user
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"Route planning It's a great program that provides me with excellent support in the field."
Google Play user
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Help me organize my week! Excellent tool!
Google Play user
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Does what I want. Excellent
Google Play user
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One of the best apps of its kind! Many thanks to the developers, it helps me a lot professionally!!
Google Play user
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Extremely useful, ergonomic and complete.
Google Play user
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Great app for field sales force
Google Play user
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great program for route planning
Google Play user
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Great app for reps
Google Play user
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Nothing to say, complete top
Google Play user
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Excellent tool helping to maximise customer contact time.
Google Play user
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So far so good excellent customer service
Google Play user
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Top Service
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perfect for field service
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"Very satisfied I can recommend this app to any field service"
