HD PLUS and the portatour^® route planner

Efficient customer visits at the right time

Success Story

With portatour^®, we achieve more in less time because the tool helps us to concentrate on the essentials: the exchange with our retail partners.
Raoul Ibler,
Head of Commercial

About HD PLUS
Why automatic route planning?
How did the enrollment process go?
Experience with territory optimization?
Day-to-day field sales with portatour^®
Successful results
About the author

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About HD PLUS

HD+ offers the best in TV entertainment. As the TV platform with the widest technical reach, HD+ provides access to high-definition television from private broadcasters via satellite and, since 2021, also via IP on mobile devices and selected televisions. The HD+ TV app is directly integrated into new devices from leading brands such as Samsung, LG, Panasonic, Philips, Hisense, Sony, Vestel and Loewe. It enables the HD+ convenience function with additional services for both intuitive TV operation and individual TV experiences. The high user friendliness of HD+ is reflected in functions such as restarting or pausing ongoing programs. In addition, the media libraries on offer can be searched and the desired program found can be played directly. The current channel package includes more than 90 channels in brilliant HD quality, including 25 of the largest private channels and three UHD channels. HD PLUS GmbH is a wholly owned subsidiary of the satellite operator SES.

Why automatic route planning?

Shortly after introducing its own field service, HD+ realized that manual route planning could not keep up with systematic planning. Manual scheduling was essentially based on personal experience and Excel skills. The biggest drawback of this traditional method was that it was not possible to visit all retailers at the specified intervals. "We were therefore looking for a tool that was as reliable as it was powerful, with which we could make our field service organization more efficient." While researching a tool that would meet these requirements, the company quickly came across portatour^® thanks to a tip from an area sales manager: "The system was described as performing very well and is also extremely reliable. We were able to confirm these ratings after our own initial experiences."The area sales managers currently look after 2,500 dealers in Germany on a regular basis. With the help of portatour^®, the dealers were divided into four visit categories according to their importance: "We visit A dealers every 50 days, B dealers every 100 days, C dealers every 200 days and D dealers once a year. The tool reliably creates regular tours according to the strength of the dealers so that we can provide them with updates and product training as required." It is particularly helpful for HD+ that portatour^® incorporates empirical data from traffic planning, retailers' business hours and planning around set appointments into its data-supported visit strategy.

Systematic planning by portatour^® makes our sales force strategy efficient and enables us to provide each retailer with individual support.
Raoul Ibler

How did the enrollment process go?

The changeover to portatour^® was initially a challenge. As is usual when introducing innovations, there were also some in the HD+ team who were skeptical about the new method. Accustomed to their manual process, it took individuals varying lengths of time to adjust to the new system. There were two reasons why the introduction quickly developed into a success story: Firstly, there were convinced users of portatour^® in the team right from the start. They shared their tips and tricks in the group or in conversations: "This made it possible to convince everyone in the team that portatour^® enriches and facilitates our everyday work. This was also helped by the fact that the portatour^® service answered every question immediately and competently." The fact that the system still allows manual intervention in planning also increased acceptance within the team.

The introduction of portatour^® not only changed our work processes, but also strengthened the team spirit through the joint learning process.
Raoul Ibler

Experience with territory optimization?

The optimization of territories led to a more efficient customer support. The HD+ field sales team has intensified its visits and spends significantly less time on the road: "Compared to manual planning, we now have up to 50 percent more time for our dealers. The annual adjustment of territories also helps us here. It is carried out via portatour^® in coordination with internal systems and processes and significantly improves the quality of our customer calls."The reporting function is also important to HD+. It provides a transparent overview of call intervals so that campaigns can be better planned and managed: "This gives us full control over the fact that we visit all retailers despite the extended call times and make no difference whether it is a small retailer or a large store." This is made possible, among other things, by shortening the driving times, which is closely linked to the optimization of territories. "We are also pleased that all area sales managers have the same average workload. The differences are less than 10 percent."

portatour^® enables us to give each retailer the attention they need and has significantly improved the efficiency of our field sales force.
Raoul Ibler

Day-to-day field sales with portatour^®

The flexibility and adaptability of portatour^® has fundamentally changed the daily routine of HD+'s field reps. Fixed appointments can be seamlessly integrated into the daily routine, and the tool offers solutions in real time if a planned call is not possible. The ability to make adjustments and leave feedback directly in the system proves to be particularly convenient. "The fact that everyone can quickly change personal settings makes it easier to comply with rest periods, for example."

portatour^® has long been an integral part of our everyday work.
Raoul Ibler

Successful results

The introduction of portatour^® led to a significant increase in the efficiency of our sales force. The quality of customer call has improved, which contributes directly to the company's success. The optimized workload and the reduction of unnecessary drive as well as the orientation towards home location contribute to the fact that our sales force needs less overnight stay and less working hours is wasted. Despite a higher call times, we have not had to limit the average Number number of visits per week

portatour^® has established itself as an indispensable tool for our field sales force and makes a direct contribution to our company's success.
Raoul Ibler

The flexibility and simplicity of portatour^® have made our day-to-day work much easier.
Matthias Neumeier

With portatour^® we reach a new level of efficiency and customer proximity.
Giovanni Petrucci

About the author

As Head of Commercial, Raoul Ibler is responsible for overall sales at HD+. With a dedicated team of 12 area sales managers, two regional sales managers/key account managers and two sales coordinators, who are responsible for the administration of portatour^®, he ensures that HD+ products and services are available wherever customers would like to purchase television and reception devices.

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Customer stories with automated route planning

SONAX sales representatives like working with portatour^® because they can reschedule flexibly on the road and the software is very user-friendly. What more could a sales manager ask for?
Florian Behmer
Sales Management Assistant read more…

With portatour^® we get an extra 20% visits to accounts in any given week. portatour^® is a huge time-saver for us.
Ian Henry
VP Field Sales read more…

A dynamic company such as Samsung requires a dynamic route planner! Call frequencies are now in firm control thanks to portatour^®.
Severin Bolliger
Data Analyst, Sellout Marketing read more…

I wouldn't want to be without portatour^® now. The software is worth the money because when you factor in the labor costs of manual processing, it pays for itself many times over.
Matthias Meyer
Head of Operations read more…

Murray Godden

The best system Sales and Marketing could ever purchase for hitting those execution goals, been using it for over 6yrs and would be totally lost with out it.

Clint Mallum

This is an amazing appication but it's a bit costly.

beren brechtel

Pretty great hoping they offer some discounts because it is a bit pricey but the product is excellent mabye just a little less off the monthly bill.

Snap-on Tools Ingo Schmidt

I'm totally satisfied

Julien Buffetrille

Really powerful application! Everything is configurable, customer support is assured and nothing can escape your notice. Your customers will thank you! Save time on the road thanks to intelligent route calculation! Well done !

Philippe SAUNIER

Just awesome ! Time saving, savings, optimization, efficiency, performance... No hassle. The only downside is the cost but after all it's money.

Marvin Heiß

Very easy to handle

Cyril VIEILLY

the tool is extremely effective, as are those who ensure its marketing and user monitoring! the interface and functionalities have been designed pragmatically and the settings allow you to organize your time according to all commercial priorities and logistical constraints! special mention to P.

Steffen Ohlendorf

Top.

Tobias Grasmeier

Excellent service, we've been using it for years

Frank Burek

Relaxed route planning!

Instalador Sur 2

Very good app! 100% recommended.

Carsten Conrad

Great software, you just need more time to test it. Or you have top customer data from the start...

Adrian von Gunten

Great program, use it briefly for Corona-related delivery services in dozens of towns. I was able to do more with the trial version. Too expensive in the short term, probably ok in the long term.

Alberto Abbiati

Excellent, intuitive and very practical.

Giovanni Casciello

Practically perfect application. 🔝👍

Alberto Bertamino

unique

Ralf Kron

Best route planning app I've ever used!

judith bonnemaison

Really practical. I'm in the trial version but I will definitely buy the full version

Steffen Lis

It makes work enormously easier. The route is planned super quickly. You can create reports and tasks.

Maik Donner

I've been using it for years and don't want to be without it anymore

Google Play user

"Route planning
It's a great program that provides me with excellent support in the field."

Google Play user

Nothing to say, complete top

Google Play user

This app has made my life so much easier and better. It has good customer tracking and reporting. And the customer service support is amazingly awsome.

Google Play user

Extremely useful, ergonomic and complete.

Google Play user

Very satisfied, can recommend this app for every field service

Google Play user

Does what I want. Excellent

Google Play user

Excellent tool helping to maximise customer contact time.

Google Play user

great program for route planning

Google Play user

So far so good excellent customer service