With portatour®, scheduling is no longer part of the job. It simply happens automatically.
Oscar George,
Business Intelligence Manager
Karndean Designflooring is a family-run, market-leading flooring manufacturer based in the UK with over 50 years' experience in the industry. The company designs and manufactures high quality designer vinyl flooring, supplying both domestic and commercial customers worldwide. Over the years, Karndean has built a strong international presence and today stands for innovation, design excellence and customer service.
Oscar George, Business Intelligence Manager at Karndean, is responsible for data-based decision-making processes within the company. He manages and optimizes the CRM platform and supports the sales teams with concrete insights to increase efficiency and performance.
Our aim is to make decisions based on data and to continuously improve the day-to-day work of our sales teams.
Before the introduction of portatour®, route planning at Karndean was largely based on experience and local knowledge. The field reps organized their appointments using a combination of a CRM system and Google maps - an approach that worked reliably for many years.
However, as the company grew and new team members joined, the limits of this approach became apparent. The heavy reliance on individual knowledge made onboarding difficult and led to inconsistencies in territory planning and visit structure. Karndean recognized the potential for a scalable, structured approach - supported by modern technology.
With growth and new employees, it became clear that we needed a smarter and more consistent way of route planning.
The introduction of portatour® was straightforward and efficient. The solution was set up internally within just 2 days, supplemented by selective support from the portatour® team via video call.
Thanks to the browser-based architecture, no complex installations were required, which made the rollout smooth across all devices and teams. The company was able to benefit from the platform almost immediately after the launch. New employees are up and running quickly - 1 hour of training is enough to use the system independently.
The implementation was completely smooth. Everything was up and running within a few days.
The introduction of automatic route planning has fundamentally changed the way field sales works at Karndean. To schedule is no longer a manual, time-consuming task, but is taken over by the system. The result is a much more consistent and structured way of working across the entire team.
Field reps spend less time to schedule and more time with customers - which has a direct impact on productivity. At the same time, there is no dependence on individual experience, which means that new employees reach a high level of performance more quickly.
With portatour®, to scheduling is no longer part of the job. It simply happens automatically.
A key advantage of portatour® for Karndean is its ease of use and high level of flexibility. The browser-based system is available on any device without installation, which made the introduction in the team quick and uncomplicated.
The intuitive user interface allows for easy navigation, while integrated reports and analytics provide valuable insights - without any external data processing. Managers can analyze field sales activities directly in the platform and gain immediate transparency on performance and efficiency.
The combination of flexibility and ease of use has made it extremely easy for the team to implement.
Since the introduction of portatour®, Karndean has noticed a clear increase in efficiency and productivity in the field sales force. The amount of customer calls has increased by 30% and overall scheduling has become more structured. The reduced planning effort allows the team to focus more on direct customer contact - the most value-adding part of their work.
At the same time, managers have better access to data and analyses, which enables more informed decisions to be made. Onboarding new employees has also been made easier as there is a clear, consistent framework for route planning and customer management.
We are seeing much more activity and a much more structured way of working.
With portatour®, Karndean Designflooring has successfully made the transition from an experience-based approach to a data-driven, scalable model for route planning and field sales management.
The combination of automation, ease of use and real-time insights enables greater efficiency, more customer contacts and supports the further growth of the company. By eliminating to schedule manually and creating consistency within the team, portatour® is now a key building block for performance and operational excellence.
portatour® has helped us to modernize the way we work and get more out of our field sales force.
Available by phone from Mon-Fri, 9-17h CET
